Information we collect

Venanto stores account email, organization name, workspace settings, bot knowledge sources, channel metadata, conversations, tool audit records, plan metadata, and operational logs needed to run the service.

How we use information

We use this information to authenticate users, isolate organization workspaces, retrieve relevant knowledge for bot replies, operate channel integrations, manage account plans, prevent abuse, and improve reliability.

Customer content

Knowledge sources and conversations belong to the customer organization. Venanto should not use customer content for unrelated products or marketing without permission.

Plan data

Venanto stores plan state, activation requests, limits, and account history needed to operate the service.

Retention and deletion

Customers can export workspace data and create a deletion review request from settings. Actual deletion still needs verified execution against account, legal retention, and support obligations.