Features — knowledge base, omnichannel inbox & audit

Knowledge

Drop in what you already wrote.

FAQ pages, PDFs, policies, and service pages become approved answers with source context. The assistant stays inside the content your team trusts.

Connect the approved answer system when moving to production
Source context attached to customer-facing answers
Refresh knowledge on demand, no rebuild step

Indexed source

brightcare-faq.pdf

48 sections · source context ready

Indexed source

website-policies.html

12 sections · ready for answers

+ Drop a file or URL

Channels

One brain, four surfaces.

Ship a web widget on day one, then plug Telegram, WhatsApp and Instagram into the same context. Conversations carry across surfaces with the same audit and same tools.

Web widget — drop-in JS, no framework
WordPress plugin with Connect Venanto setup
Telegram bot adapter
WhatsApp Business via Meta verified webhook
Instagram DM automation via Meta webhook

Web

Live · 1.2k chats

Live · 348 chats

Ready

Instagram

Ready

Installation

Self-serve when you want, hands-on help when you'd rather.

Most sites can start with the WordPress plugin or a script snippet. If you'd rather hand it over, we can clean up your FAQs/policies, match your theme, and set it up for you from the console.

WordPress plugin connects without storing the account API key
Widget script works on custom websites with approved-domain control
Setup help supports cPanel, SSH, hosting panel, and WordPress admin methods
Passwords, access codes, and private credentials are not collected in the setup form

Step 1

Create bot + add knowledge

Step 2

Install plugin or copy widget script

We can set it up for you — knowledge prep and hosting help

Action log

See every action the bot took.

Bookings, lead capture, refund triage — every tool call is logged with full arguments and result. Replay any run, share a permalink with a teammate, build trust before you give the bot more rope.

Per-call arguments & result snapshot
Filterable by bot, channel, status
Retention configurable per plan

book_appointment

2026-05-17 14:32 · web

lookup_order

2026-05-17 14:28 · whatsapp

handoff_human

2026-05-17 14:11 · web

queued

Plan controls

Plan activation stays controlled.

Venanto keeps plan state, activation requests, limits, and launch review in one account area. Teams can validate the workspace before production limits are turned on.

Plan activation and launch review
Channel and workspace verification
USD / TRY · monthly + yearly

Plan · pro

$99.00 / month

Plan review

Activation ready · USD

Security

Security built into the product path.

Per-organization data isolation, restricted database access, protected account changes, explicit channel allowlists, and rate limits are already part of the product path.

Database role limited to the application schema
Session protection on account changes
Sliding-window rate limits on hot paths
Approved domains only for browser access

Restricted database role

app schema · limited grants · private network

Session protection

Account changes protected

Rate limits live

auth · chat · account

Everything a service business needs, one workspace.